First things first: update POLLY and iOS, close and reopen the app, then confirm the relevant permission in Settings → Apps → POLLY.
Camera or microphone is unavailable
Open Settings → Apps → POLLY and enable Camera. Enable Microphone if you want sound in short videos. Camera access is required for live capture; Microphone is used only while recording video with audio.
A capture is not saving to Camera Roll
Open Settings → Apps → POLLY → Photos and allow access. POLLY’s private in-app Roll is separate, so a capture may remain available inside POLLY even if Camera Roll export is disabled.
Keep POLLY installed while troubleshooting so local media is not removed with the app.
Mood Boards and the widget
Create a board
Open the Roll, choose Mood Board, select your prints, then shuffle templates or change the background.
Refresh the widget
Save or pin a board, then give the Home Screen widget a moment to refresh. Re-add the widget if iOS has cached an older snapshot.
Purchases, subscriptions, and offer codes
Restore premium access
Open the POLLY paywall and choose Restore. Use the same Apple Account that originally purchased weekly, annual, or lifetime access.
Manage or cancel a subscription
Open Settings → Apple Account → Subscriptions. Apple manages billing, cancellations, renewal dates, and refunds.
Redeem an offer code
Choose Redeem code on the POLLY paywall and enter the code in Apple’s redemption sheet. Availability and eligibility are determined by Apple.
See the purchase terms for renewal and lifetime-access details.
iCloud archive restore
Supported archive restore requires iCloud availability and the Apple Account previously used with POLLY. Confirm iCloud Drive is enabled and that the device has a stable connection. Camera Roll copies remain managed separately in Apple Photos.
How to report a bug
Please include enough detail for us to reproduce the problem:
- Your iPhone or iPad model and iOS/iPadOS version.
- Your POLLY version and build number.
- The exact steps before the issue appeared.
- What you expected and what happened instead.
- A screenshot or short screen recording when possible.
Still stuck?
Email POLLY Support. During the TestFlight release-candidate period, you can also send feedback directly from TestFlight so device and build details are attached automatically.
Email POLLY Support